FAQs | Econex 1

What do I receive in my initial subscription kit?

Your first delivery includes either a Smart Garden containing 12 pods or a Smart Mini with 3 pods, complete with pre-filled soil, your choice of seeds or half-grown seedlings, an automated LED lighting system, and a self-watering base. You’ll also get instant access to our mobile app for real-time plant monitoring. After every month, you’ll receive fresh Smart Pods with new seeds or seedlings (your choice) and nutrient-rich soil to keep your garden thriving. Change your plant selections anytime before each monthly shipment!

Can I gift a subscription to someone else?

Yes! We offer gift subscriptions so recipients can start their own Smart Garden experience.

What are the benefits of a smart garden subscription?

No large upfront cost, flexibility to return anytime, automated care (watering & lighting), fresh plant deliveries, and guided growth via our mobile app.

How do I choose between Econex Minis and Smart Garden?

Minis: Great for small homes or desks (3 plants). Smart Garden: For more variety and yield (12 plants). Choose based on your space, plant goals, or even aesthetic. Both come with full support!

Is there a deposit or commitment required to subscribe?

Nope! No deposit or long-term lock-in. You can pause, cancel, or upgrade anytime. Totally flexible — just how modern home gardening should be 🍃

What if my smart garden stops working?

Contact our 24/7 customer support via app for free troubleshooting or maintenance—we’ll help resolve any issues.

What should I do if my plants aren’t growing or seem unhealthy?

The app can provide AI-powered care tips to revive struggling plants.However, if a pod shows no growth within 7 days, contact us for a replacement (possible transit damage).

What if I need help with setup or plant care?

We’ve got tutorials, live chat, and a growing community ready to help. You can also request virtual support from our team anytime 👩‍🌾📲

How often will I receive new pods/seeds?

Fresh pods (seeds & soil) are delivered every month, automatically. You can change your plant choices anytime before the next shipment!

Can I grow different types of plants at the same time?

Yes! But we recommend growing plants with similar water/light needs. Our app will also help you group compatible varieties for the best results.

How do I cancel or pause my subscription?

Cancel anytime via your account—no fees or penalties. You can also pause your subscription and resume later.

What happens if I don’t return to the Smart Garden after cancellation?

If you don’t return it within the specified period, a one-time fee will be applied to cover the cost of the system.

Can I keep the plants I’ve grown after canceling?

Of course! You keep everything you’ve grown so far — they’re yours to love and harvest 🌿🍓

Do I have to return the garden if I cancel?

Yes, since it’s a rental subscription. But don’t worry — we’ll handle the pickup. Just clean it and pack it, and we’ll do the rest ♻️

Can I switch from Minis to Smart Garden later on?

Absolutely. Just update your plan in your account, and we’ll schedule the upgrade delivery with everything you need to get started.